GrandWild Casino

GrandWild Casino Review

GrandWild is a newcomer to the field of online gambling, which opened its doors only this year. Operated by HighWeb Ventures, this online casino promises to give its players the magic of the best casinos in the world.

By obtaining a license to operate in Curacao, players can be confident in the integrity of gambling, as all games are checked by a well-known game auditor, iTech Labs. In addition, 256-bit encryption is used to protect players’ confidential information.

There is a cowboy theme all over the site. The cowboy mood can also be traced in the GrandWild schedule. The main page of the site shows a cowboy with a gun and a desert in the background, and on other pages there are also cowboys and a desert as a background.

However, it is unclear how this theme will help fulfill GrandWild’s promise to reproduce the atmosphere of excitement inherent in land-based casinos, since the theme does not convey the vibration of the casino.

Problems with navigation in GrandWild

While GrandWild Casino pays close attention to the observance of the theme, it does not, however, pay the same close attention to the content of its website. It will be difficult for a player trying to navigate the site to find the necessary information.

Players viewing this section will learn about the restrictions on withdrawal of winnings, but will not receive any information about payment methods. They will only find out about the payment methods when they scroll down the page where the logos of the various available payment methods are located.

In addition, players can only guess about the mechanics of depositing bonus funds, since the information provided is incomplete.

Tempting bonuses: Free spins and cash bonus deposits

GrandWild knows how to attract players to sign up with generous sign-up bonuses. For a simple registration, players receive 50 free spins. With a minimum deposit of €20, new players receive 200 free spins and another 25 spins for the next four consecutive days.

New players can take advantage of the bonus scheme for desktop computers and mobile devices. In addition, they will be able to triple their initial deposits thanks to a 300% bonus.

Getting free spins, however, is not automatic. Players should contact customer support to request spins. Only players from Australia, Sweden, Norway, Finland, Germany, Canada, Ireland, New Zealand, Austria, Switzerland, Malta, Czech Republic, Croatia, Slovakia can use this bonus.

The 300% GrandWild bonus is a generous amount compared to the bonuses of other online gambling sites that only provide a 100% deposit bonus.

However, it is unclear whether GrandWild has a limit on the deposit amount, which will be tripled with a cash bonus. Even in the “Terms and Conditions” section of the bonus offer, there is no information about whether there is a maximum amount to which 300% will apply.

Existing players also receive free spins and cash bonuses of 300% when depositing funds.

There are many options for playing games and making deposits

The main advantage of GrandWild is the number of games offered. Players can choose from over 1,000 games from NetEnt and Microgaming. The list of slot machines is impressive – more than 400 games, as well as board and card games – more than 400 games.

However, video poker fans will be disappointed, because there are few of them in the site menu. The site also offers arcade games, but there are too few of them – less than 10, to be exact.

GrandWild has made sure that account replenishment is virtually hassle-free and that players can enjoy the games at their convenience. The games are available on desktops, tablets and mobile phones. In addition, there are various ways to top up your account.

You can top up your account using Visa, MasterCard, Suomen Verkkomaksut Oy, Neteller, Paysafe card, Trustly, Qiwi Wallet, Multi Banco and bank transfers. Obviously, GrandWild aims to make it easier for players to enjoy the game.

Lack of choice when withdrawing funds and customer support

Players may have many options for depositing funds, but the same cannot be said about withdrawing winnings. Unfortunately, withdrawals are only possible through Skrill, Neteller and bank transfers.

Players will also have to wait to receive support services, as GrandWild does not offer 24-hour service to its customers. Players can write an email or chat with an agent in a live chat.

However, the live chat is only available from Monday to Friday. Players who need help over the weekend will have to wait. Unfortunately, players cannot contact customer support by phone, as this option is not available.

It seems that GrandWild has skimped on its support service and is in no way comparable to other online gambling sites that provide round-the-clock phone and chat services.

Requires improvement

GrandWild Casino has one of the largest numbers of games available to customers. Providing players with more than 1,000 games is not an easy task, and the site managed to achieve this by attracting the services of two leading game providers: Microgaming and NetEnt.

There are more than 400 slot games and 400 more card and table games to choose from. In addition, players are provided with many deposit options, as they can pay with Visa, MasterCard, Suomen Verkkomaksut Oy, Neteller, Paysafe, Trustly, Qiwi Wallet, Multi Banco and bank transfers.

The same cannot be said about the possibilities of withdrawing winnings. Unfortunately, there are very few options available to customers for withdrawing funds: Skrill, Neteller and bank transfers.

The customer support service is also far from impressive. Players who encounter problems or want to chat with an agent immediately over the weekend will have to wait until Monday to chat. There is also no way to talk to the agent by phone.

In addition to the lack of immediate customer support, it can be difficult for players, especially new ones, to find the information they need on the site.