Captain Jack Casino Review - Igamingscan
Captain Jack Casino

Captain Jack Casino

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  • Available on mobile
  • 24/7 live chat and email support
  • Proven fair by independent auditors
  • Several country and territory restrictions, including China and France
  • Phone support limited to North America

Captain Jack Casino Review

Captain Jack Casino is an excellent online casino with attractive promotions and a large selection of games. Their main market is players from the United States, although they accept customers from most countries of the world.

Launched in 2008, it is a relatively new venture compared to many online casinos on the internet. Despite the limited opportunities for players from the USA, it does attract a sufficient number of players.

Perhaps this is due to the fact that the casino runs on Real Time Gaming software, which offers a good selection of popular games.

Although Captain Jack Casino has many positive qualities, it also has its drawbacks. There were reports from players about slow payouts and cancellation of winnings. We have not encountered these problems ourselves, but we have no reason not to believe these reports.

Welcome Bonuses

In Captain Jack, you can get up to $11,000 in the form of welcome bonuses for the first ten deposits. It seems very attractive, but these bonuses are in-game and cannot be withdrawn.

They have a certain value, since they are additional chips for the game, but this is not exactly the same as getting a cash bonus that can be withdrawn as soon as you meet the wagering requirements.

The wagering requirements for these bonuses are not friendly to the game, but also not excessive. They make up 30x of the deposit and bonus amount together if you play slot machines, or 60x if you play table games.

Other Promotions

The main promotions of this online casino are two different bonuses for account replenishment, which can be obtained with any deposit over $ 30.

The first one is designed for slots, keno and scratch games and is 180% of your deposit amount. This is again only a gaming bonus, but it does not require wagering.

The second deposit bonus is intended for all games and is 250% of the amount of your deposit. This is also a bonus for the game, with 30x wagering requirements.

As for the rewards, for every $10 at stake, you get 1 comp point. Components can be exchanged for chips. There is also an attractive VIP scheme with five levels.

The more you play, the higher the level, and at each level you get additional benefits. These include weekly cashback, higher limits on tables, exclusive bonuses and accelerated withdrawals.

Captain Jack Casino

Deposits and Withdrawals

Captain Jack Casino offers several different ways to top up your account. Visa, MasterCard and American Express cards are accepted, and the site handles credit card deposits very well.

There are other options, such as Neteller and Click2Pay. Deposits are free, and funds are usually available to play instantly.

Unfortunately, there is no good news when it comes to withdrawals. All gambling sites face problems when processing financial transactions for American customers, but we are confident that Captain Jack can do it better.

It may take several days to process withdrawals, and then up to seven business days before they are sent. Then it may take a few more days before you receive the funds.

This information is included in Captain Jack’s terms and conditions, so they are at least honest about this matter.

However, other American gambling sites handle withdrawal deadlines better, so we don’t see any reason why they can’t improve the situation in this department. They also have quite strict limits on withdrawals, which, in our opinion, is completely unnecessary.

Even more disturbing than these problems is the fact that we have heard reports that the casino is canceling players’ winnings.

Sometimes the casino has every right to do this, for example, if the player has clearly violated the terms and conditions, but it seems that Captain Jack in some cases acts unfairly. This should be a cause for some concern.

Casino Software

Captain Jack Casino is sailing on a ship built by Real Time Gaming software studio, which means that you will get an incredible experience with graphics, navigation and gameplay.

Moreover, a distinctive feature that all RTG casinos have is a huge number of growing jackpots.

All players are also provided with a special feature that allows you to view the history of games with detailed betting statistics. Thus, you can easily view the history of games with the exact time and date.

Moreover, you can even view the statistics of all your financial transfers.

Casino Games

Captain Jack offers you to play more than a hundred casino games and 3 massive jackpots that can be won: Progressive (can reach up to several million dollars), Random (can grow to several thousand dollars) and Insignificant (allows players to win several hundred dollars).

Captain Jack Casino offers some of the best slot games including Naughty or Nice, Rain Dance, Triton’s Treasure and Paydirt.

Please note that all these games contain in-game bonuses, additional rounds and other nice things. You can also play popular Aztec-style slots (Aztec Treasure and Aztec Guaranteed) and get an unforgettable experience and even win a couple of million dollars.

Other games are also available, such as roulette, video poker with the possibility of playing up to one hundred hands, dice and blackjack.


You can play Captain Jack Casino via a web browser or download the website to your smartphone or mobile device. The site can be used on various mobile devices, including iOS and Android, as well as on large screens of Mac or Windows computers.

The site works well on mobile devices and is not much different from what you experience when using the site on a desktop computer.

Customer Service

Captain Jack has several ways to contact customer support, including two round-the-clock options: phone and chat. You can also send an email and get a response within 12 hours.

The communication methods are wonderful in themselves, but we cannot ignore the support staff who trick customers around their fingers and use time-wasting tactics to cover up the constantly terrifying payout procedures at Captain Jack Casino.


Captain Jack Casino ensures the security of players using SSL encryption from COMODO on all its pages. This technology converts sensitive data into unreadable text that cannot be decrypted. This is the same protocol that is used by all leading online banks and merchants.

All RTG slots and games at Captain Jack Casino have been verified by independent auditors. Players can be sure that every game round is fair and impartial.


Why is Captain Jack Casino blacklisted?

This online casino is blacklisted because it has a known history of delaying payments to its customers, and also does not pay its customers the correct amounts.

We have reviewed and read countless reports from disgruntled customers claiming that the support service gave them a hang-up or dragged their time with solving the problem of payments.

Why are the payment deadlines not specified in this review?

We felt that it would be inappropriate to provide this information, given that this site does not prioritize paying money to customers for a decent amount of time.

The results were so sporadic and unpredictable that it would be deceptive to give readers false expectations about the payout rate on this blacklisted site?

If this site is blacklisted, why did you review this online casino?

We understand that there are readers who will still want to use the services of Captain Jack Casino, regardless of our personal opinion on this issue. And this is normal! Readers are free to make their own decisions, and this is their own business.

Although we don’t recommend this site to anyone because of its terrible payout history, we still wanted to do our best to provide an objective review of the site for those who are still legitimately interested. As in any other review, we will honestly talk about the pros and cons.

Captain Jack Casino Details

Deposit Methods
Withdrawal Methods
Withdrawal Limits
Allowed Countries
Affiliate Program
Live Chat:
Trust & Fairness
Games & Software
Bonuses & Promotions
Customer Support
3.2 Overall Rating

5 Replies to “Captain Jack Casino”

  • Alex S says:

    Captain Jack casino has truly raised the bar in terms of customer satisfaction. Their commitment to fair play and security instills confidence in players, allowing them to fully enjoy their gaming experience without any worries. From the moment you sign up, you can feel their dedication to creating a safe and enjoyable environment for all.

  • Lubov says:

    The exceptional program offered by this casino is second to none. The variety of benefits and rewards they offer sets them apart from the competition

  • Joe says:

    This casino’s commitment to fair play is truly commendable. Their dedication to providing a level playing field ensures that every player has an equal chance of winning. This commitment to fairness and integrity sets them apart from other platforms and establishes them as a leader in the industry.

  • Paul says:

    From its exceptional features to its unmatched level of quality, my personal encounter with Captain Jack has been absolutely extraordinary. The casino’s commitment to excellence and their meticulous attention to detail have truly set them apart, resulting in an unparalleled gaming experience that surpasses all expectations.

  • Andrei says:

    The casino’s commitment to providing fair gameplay and secure transactions ensures that players can enjoy their gaming session with peace of mind

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